KORE Paid Services Terms
Operated by: the operator · contact findshim@gmail.com
1. Purpose
These terms cover buying, using, withdrawing from and refunding the coin and crystal packs and the KORE Premium and ad-free subscriptions sold in the KORE app ("paid services"). Use of the app itself is also governed by the App Store's standard licence agreement or Google Play's terms of service.
2. Payment
Payment for paid services is handled by the App Store or Google Play, at the price shown in your store. The operator never receives card numbers or other payment details.
3. Coins and crystals
- Coins and crystals are digital goods used only inside the app. They cannot be exchanged for cash or other goods, or transferred to another account.
- When you hold both bought (paid) and earned (free) amounts, the free amount is spent first.
- Goods bought without signing in (as a guest) are held on that device's anonymous account; signing up keeps them, and logging in to an existing account moves them there. If the app is deleted without signing up, the anonymous account cannot be recovered and the goods cannot be carried over.
- How goods are earned, priced and used may change for the game's balance; quantities you have already bought are never reduced.
4. Withdrawal
- Within 7 days of purchase you may withdraw from (cancel) a paid coin or crystal pack you have not used.
- For a partly used pack, withdrawal applies to the unused part only.
- Goods already used, items or upgrades bought with them, and subscription time already started cannot be withdrawn because of the nature of digital content; the purchase screen says so.
- Withdrawals and refunds are requested through your store's refund process (App Store: reportaproblem.apple.com / Google Play: order history → request a refund), or email us and we will guide you.
5. Refunds and reclaiming
When a store refunds a purchase, the remaining amount of the goods that purchase gave you is reclaimed. Goods already used, and items obtained with them, are not reclaimed.
6. Subscriptions
- KORE Premium and ad-free are monthly auto-renewing subscriptions.
- Cancel them in your store's subscription settings; after cancelling, benefits continue until the end of the period already paid for.
- Where a free trial is offered, cancelling before it ends means you are not charged.
- Subscription benefits may change for running the service; changes that reduce them are announced in the app in advance.
7. Ending the service
If the operator ends the paid services, this is announced in the app 30 days in advance.
8. Contact and disputes
For questions about paid services, email findshim@gmail.com. These terms are governed by the laws of the Republic of Korea, and you may also seek mediation through the Korea Consumer Agency (1372).
Personal information is handled under the Privacy Policy.